MITCHELL: I mean, even when you’re working with providers you’re thinking about the members. ON-SCREEN TEXT: Bette Mitchell, Provider Network UHC employees speak into their headsets.īETTE MITCHELL: Even if I take call, after call, after call, my job is to treat you the way I want to be treated. Because they are.Ī woman with blonde hair and an orange cardigan, Bette Mitchell, interviews. RYAN CRAIG: When someone interacts with UnitedHealthcare, I want them to feel that they’re our number one priority. ON-SCREEN TEXT: Ryan Craig, Talent Office Executive Now a man with glasses and combed hair interviews. An older man with a goatee speaks into a cellphone. We genuinely care and wanna make sure that they’re getting taken care of.Ī smiling employee sits at a computer in a cubicle. PAKOU LEE: I want people to know that there is another person on the other side of the screen. ON-SCREEN TEXT: PaKou Lee, Social Media Care Team WASHINGTON: Just being able to walk alongside that person and just let them know, “I’m here for you.”Ī woman with long black hair interviews. Two women sit in wingback chairs and speak over a laptop. ON-SCREEN TEXT: Bart Reed, Global MarketingīART REED: In any given day, we might be helping thousands or millions of people, or we might be helping one. Now a man with combed hair interviews in an office. A sea of people walk along a bustling city street. Inside, she reviews notes in a notebook with an older couple. You don’t even have to leave the house.”Ī woman in UnitedHealthcare scrubs shuts the door of a car, then strolls up the sidewalk toward a house. And I let them know, “hey, you have this transportation service,” or “you can get meals delivered to you. GRACIE POTTER: Being there for our member, each one of them, and helping them any way that we can. ON-SCREEN TEXT: Gracie Potter, Member Advocate Now a woman with wavy brown hair and glasses interviews in an office. The child gazes with wonder at colorful toys attached to the chair. Bjergo interviews.Ī mother lowers her infant child into a bouncing chair. A physician addresses a woman in her office. A UHC advocate at a booth speaks with passersby. Another woman sits on a couch in her living room and uses her tablet. REED BJERGO: For us it’s about meeting each consumer where they are.Īn employee in a cubicle speaks into a headset.ĮMPLOYEE: Thank you for calling UnitedHealthcare…īJERGO: These connection points occur everywhere via voice, digitally, face to face, in a physician’s office…Ī woman in her dining room listens to her phone. ON-SCREEN TEXT: Reed Bjergo, Commercial Products UHC ADVOCATE: Now you have my number, right?Ī man with slicked hair interviews in an office. On a street beside a graffitied wall, a UHC advocate talks to a man in a blue shirt. I just think that we are here to help one another in some form or fashion. TANEKA WASHINGTON: Every day where I talk to someone, to me that is my purpose. ON-SCREEN TEXT: Taneka Washington, Member Advocate MAN: You can go ahead and call that number right there…Ī woman wearing a pink shirt, Taneka Washington, picks up a phone, then interviews. KIRK: It’s very important to hear from people what their needs are.Ī man sitting at a desk circles a number in a booklet. We cannot paint a broad for a community or group of people and think that you’ve understood one person. ON-SCREEN TEXT: Arethusa Kirk, MD State Chief Medical OfficerĪRETHUSA KIRK: Each person’s situation is different. Now a woman with brown hair interviews in an office. A doctor wearing a stethoscope swipes through a tablet as she walks through an office. A picture of a heart labeled “compassion” is attached to a wall beside a man’s computer monitor. That’s always on and in a digital experience that is simple and effortless and meaningful.Ī couple sitting on a couch read through a document. ISHRAF AHMAD: The work that we have in front of us, it’s really about imagining that future of healthcare. ON-SCREEN TEXT: Ishraf Ahmad, Experience Design TAMI RELLER: Our purpose of connecting the world to better health one person at a time, it says so much.Ī young girl grins as she dashes down a tree-lined street. ON-SCREEN TEXT: Tami Reller, Marketing, Digital and Experience Executive The UnitedHealthcare logo appears, then turns into three blue swirling ribbons, revealing a blonde woman in an office.
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